AI Incident Response Policy
Effective Date: May 15, 2026 · Last Updated: May 15, 2026
Because BytePulse relies heavily on AI, this policy establishes our framework for identifying, classifying, responding to, and learning from AI-related incidents.
1. Definition of an AI Incident
An AI Incident is any event where Platform AI produces output that:
- Contains materially inaccurate factual claims about real persons, organizations, or events
- Produces defamatory or reputation-damaging content
- Generates hateful, discriminatory, sexually explicit, or violence-promoting content
- Hallucinates fabricated quotes, statistics, events, or sources
- Misattributes statements or actions to the wrong person/entity
- Generates content that could cause physical, financial, or psychological harm
- Infringes copyright beyond our transformative use framework
- Exhibits systematic bias disproportionately misrepresenting a community or viewpoint
2. Severity Classification
| Level | Description | Examples | Response Time |
|---|---|---|---|
| P0 — Critical | Immediate harm, legal liability, or safety risk | Fabricated death reports, false terrorism allegations, harmful medical misinformation | Within 30 minutes |
| P1 — High | Significant factual error affecting real persons | Wrong attribution to public figures, fabricated statistics, systematic Beyond Bias bias | Within 2 hours |
| P2 — Medium | Factual error with limited impact | Minor inaccuracies, single-story hallucination | Within 12 hours |
| P3 — Low | Minor quality issues, edge-case failures | Tone mismatch, overly complex language | Within 48 hours |
3. Response Protocol — P0 Critical
- Immediate Takedown — affected content removed within 30 minutes; kill-switch on derivative content (Beyond Bias, quizzes, chat)
- User Notification — users who engaged with the content get an in-app correction within 2 hours
- Public Correction — visible correction notice published within 4 hours
- Affected Party Notification — for misattribution to identifiable persons/orgs, we proactively reach out within 24 hours
- Root Cause Analysis — initiated within 24 hours, completed within 7 days
- Systemic Fix — prompt/guardrail/model changes implemented within 14 days
For P1–P3, the same framework applies with the timelines above.
4. Reporting AI Incidents
- Users — in-app flag icon or email support@bytepulse.club (subject: "AI Incident Report")
- Affected Persons — anyone misrepresented by AI may email legal@bytepulse.club
- Internal Team — editorial, engineering, and content teams monitor via automated quality scoring and sampling reviews
5. Continuous Improvement
We maintain an AI Incident Register documenting all P0–P2 incidents, root causes, corrective actions, and prevention measures. Reviewed quarterly. Patterns inform prompt engineering, model selection, guardrail thresholds, editorial QA, and training data curation.
6. Transparency
We publish a biannual AI Transparency Report disclosing incidents by severity, error categories (hallucination, misattribution, bias), average response times, systemic improvements, and overall AI accuracy rate.